Pepvian Shipping Policy

Shipping & Backorder Policy

This policy explains how Pepvian handles order processing, shipping, tracking, delivery issues, backorders, shipment delays, and cancellation of unshipped orders.

Last updated: September 7, 2026

Research Use Only

Pepvian products are intended exclusively for legitimate laboratory and research purposes and are not for human or veterinary use or consumption. Shipping and fulfillment of an order does not change the research-use designation of any product.

Where We Ship

Pepvian currently accepts and ships orders to eligible addresses within the United States. The posted Standard Shipping and 2-Day Shipping rates apply to destinations within the continental United States. Orders shipping to Alaska, Hawaii, Puerto Rico, or other U.S. territories may require a separate or carrier-calculated shipping charge based on destination and service availability.

Pepvian may restrict or decline shipment to particular destinations when required by law, carrier limitations, risk controls, or internal compliance review.

Order Processing

Orders are generally processed in up to 3 business days after payment confirmation. Processing time is separate from carrier transit time. Orders placed on weekends or holidays begin processing on the next business day.

Once an order has been shipped, tracking information will be provided when available.

Standard Shipping

Standard Shipping is available for eligible orders shipped within the continental United States. The current Standard Shipping rate is $9.95 for eligible orders under $150. Eligible continental U.S. orders of $150 or more receive free Standard Shipping.

Estimated Standard Shipping transit time is 2–5 business days after the order has been processed and transferred to the carrier. Pepvian may select the carrier and service used for Standard Shipping based on destination, service availability, and operational requirements.

Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, service interruptions, or other circumstances outside Pepvian’s control.

2-Day Shipping — $30

Customers within the continental United States may select 2-Day Shipping for $30 where available.

Orders using this service will generally be shipped using UPS 2nd Day Air or FedEx 2Day, depending on destination, carrier availability, and operational requirements.

The two-business-day transit period begins after the order has completed processing and has been accepted by the carrier. Pepvian’s standard processing time of up to 3 business days still applies.

Weekend and holiday delivery should not be assumed unless specifically offered by the carrier.

A physical street address is required for 2-Day Shipping. PO Boxes are not eligible for expedited shipping.

Shipping Outside the Continental United States

The posted continental-U.S. Standard Shipping and 2-Day Shipping rates do not apply to Alaska, Hawaii, Puerto Rico, or other U.S. territories. Shipping charges for these destinations will be based on the actual or calculated carrier cost applicable to the destination and service selected.

Tracking

When tracking is available, shipment information may be provided after the carrier accepts or scans the package. Tracking events and estimated delivery dates are generated by the carrier and may change after shipment.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. If an order is returned, delayed, or otherwise affected because an incorrect or incomplete address was provided by the customer, the customer may be responsible for any additional shipping or reshipping charges.

Customers should contact Pepvian as soon as possible if an address correction is needed. Once a shipment has been transferred to the carrier, Pepvian cannot guarantee that an address can be changed.

Lost Packages

If carrier tracking indicates that a shipment has been lost in transit, Pepvian will work with the carrier to investigate the shipment. Once the carrier confirms the package is lost, or the carrier investigation otherwise establishes that the shipment was lost in transit, Pepvian will replace the affected shipment.

Packages Marked Delivered but Not Received

If tracking shows a package as delivered but the customer cannot locate it, the customer should first contact the carrier and check the delivery location, household members, neighbors, mailroom, front desk, or other appropriate delivery areas.

If the package remains missing after those steps, the customer should contact Pepvian so we can assist with further review. A carrier scan showing delivery does not automatically establish that a shipment was lost in transit, and these situations may require investigation before a replacement or other resolution is provided.

Damaged, Missing, or Incorrect Shipments

Customers should inspect shipments promptly after delivery. Any claim involving a damaged shipment, missing item, incorrect item, or other fulfillment issue must be reported to Pepvian within 72 hours of delivery.

Claims for damaged shipments require photographic evidence. Customers must provide clear photographs showing the damaged product, the shipping packaging, and the shipping label. Pepvian may request additional photographs or information reasonably necessary to evaluate the claim.

Customers should retain the damaged product and all original packaging until the claim has been resolved.

Backorder & Save — Incoming Inventory

Selected products may be offered as Backorder & Save when they are already part of incoming inventory in transit to Pepvian’s U.S. warehouse.

Order at the discounted Backorder & Save price to reserve product from the incoming shipment. Payment is collected when the order is placed.

Expected to ship to you in approximately 10 days.

If shipment timing materially changes, Pepvian will provide applicable updates and any cancellation or refund options required by law.

Split Shipments

If an order contains both available and Backorder & Save items, Pepvian may hold the order until all products are available or may ship products separately when operationally appropriate. Customers will not be charged an additional shipping fee solely because Pepvian elects to split an order into multiple shipments.

Shipping Delays

Delays may occur because of carrier conditions, weather, holidays, address issues, operational review, compliance review, or events outside Pepvian’s reasonable control. If Pepvian cannot ship within a timeframe it expressly promised, or within an applicable default period when no timeframe was stated, Pepvian will provide the customer with the delay notice and cancellation/refund options required by applicable law.

Canceled Unshipped Orders

If an unshipped item is canceled because Pepvian cannot meet the applicable shipping timeframe and the customer does not consent to the delay, Pepvian will issue the required refund to the original form of payment. Processing time after Pepvian submits the refund may depend on the financial institution or payment provider.

Order Review and Fulfillment Restrictions

Pepvian may place an order on hold, request additional information, refuse shipment, or cancel an order when reasonably necessary for fraud prevention, address verification, purchaser qualification, research-use compliance, legal compliance, or other legitimate business reasons.

Chargebacks & Payment Disputes

If there is a problem with your order, shipment, payment, product, or refund, please contact Pepvian at hello@pepvian.com before initiating a chargeback or payment dispute. We want the opportunity to investigate the issue and resolve legitimate concerns directly, including replacement, reshipment, cancellation, or refund when warranted under the applicable Pepvian policy.

Unauthorized or potentially fraudulent transactions will be investigated promptly. Customers who believe a transaction was unauthorized should contact Pepvian so we can investigate and resolve the issue.

Pepvian investigates and responds to chargebacks and payment disputes. When we believe a dispute is invalid, inaccurate, abusive, or inconsistent with the transaction records, we will contest the dispute and provide relevant evidence to the payment processor, acquiring bank, card issuer, or other financial institution.

Evidence submitted in response to a dispute may include the order record, payment information, account information, IP or transaction data available to Pepvian, shipping and tracking records, carrier delivery confirmation, customer communications, applicable policies, Research Use Only and purchaser acknowledgments accepted during checkout, and other records relevant to the transaction.

A chargeback filed for an order that was properly fulfilled, delivered as addressed, and otherwise handled in accordance with the applicable Pepvian policies will be investigated and may be contested with the available supporting documentation.

Customers who initiate fraudulent, abusive, or repeated unwarranted payment disputes may have their Pepvian account restricted or closed, and Pepvian may decline future transactions from the customer, account, address, or payment method to the extent permitted by law.

Nothing in this policy limits any rights a customer may have under applicable law or applicable card-network rules.

Policy Updates

Pepvian may update this policy as its fulfillment operations, carriers, shipping rates, or legal obligations change. The version posted on the website at the time of an order will generally govern that order unless applicable law requires otherwise.

Pepvian. Research Use Only | Not for Human or Veterinary Use or Consumption.